Coffee Returns

As coffee is a perishable products and we roast fresh to order, we are unable to accept returns on any coffee items.

However, if there has been an error with your order or if there were any issues on delivery please contact us on orders@girlswhogrindcoffee.com with 7 days of purchase.

We'll be in touch within 48 hours to find a solution to the issue.

Merchandise Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If your item is faulty/damaged we must be notified within 7 days of delivery otherwise we may not be able to offer a refund or exchange.

Goods that are not faulty and printed as per our store description and images cannot be returned or exchanged unless the garment is faulty or there is an issue with the print. Our aim is to provide 100% customer satisfaction, so if this is the case you must contact us within 7 days of delivery and provide clear evidence of the defect. If we are satisfied that there is a defect in the garment provided we will endeavour to resolve the issue by way of a replacement or full refund.

Faulty goods should be returned to us within 30 days of receipt for investigation. Please be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded delivery service when returning goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Subscriptions

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-3 working days.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

To complete your refund or exchange, we require a receipt or proof of purchase and evidence of damaged or defective products. Acceptable formats of this evidence are at the company’s discretion; common examples include photographic images.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error. We are not responsible for damages incurred in transit, e.g. crushed packaging due to shipping.
• Any item that is returned more than 30 days after delivery

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@girlswhogrindcoffee.com.

 

EU Consumer Right of Withdrawal (Right to Cancel)

If you are a consumer located in the European Union, you have a legal right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day you (or a third party indicated by you) receive the goods.

How to Exercise This Right

To exercise your right to withdraw, you must inform us of your decision. You can do this by:

Website: Use the "Request Cancellation" or "Request Return" feature in your customer account area.

Email: Contacting us at orders@girlswhogrindcoffee.com with your order number and clear intent to withdraw.

 

Exceptions for Coffee Products

Please note that under Article 16 of the EU Consumer Rights Directive, the right of withdrawal does not apply to:

Perishable Goods: Freshly roasted coffee that is liable to deteriorate or expire rapidly.

Sealed Hygiene/Health Goods: Coffee bags or equipment that have been unsealed after delivery, as these are not suitable for return due to health protection and hygiene reasons once the original seal is broken.

For non-perishable items (such as unsealed brewing equipment or merchandise), goods must be returned in their original, unused condition.

 

Refunds and Returns

If you withdraw from a qualifying purchase, we will refund all payments received from you, including the costs of outward delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us).

Return Shipping

Unless otherwise stated, the customer is responsible for the direct cost of returning the goods to our UK roastery. We will process the refund once we have received the goods back or you have provided evidence of having sent them back.